Analytics & Business Intelligence

Reporting that answers the question, not just the query

Most businesses are not short of data — they are short of trustworthy answers. We consolidate your sources, define the metrics once, and build reporting your team stops second-guessing.

Typically the right fit when

  • Numbers that disagree depending on who pulled them
  • Monthly reporting assembled by hand in a spreadsheet
  • Decisions being made on gut feel by default
Start from the question

Questions we help teams answer

Dashboards built without a question behind them get opened twice. These are the kinds of questions our reporting work usually starts from.

Revenue

  • Which customer segments are actually profitable once support cost is included?
  • What is our real retention curve, month by month, by cohort?
  • Which channel produced the customers who are still here a year later?

Product

  • Where in onboarding do accounts stop, and how many never return?
  • Which features do our highest-value accounts use that others do not?
  • How long does it take a new account to reach first value?

Operations

  • Which process is generating the most rework this quarter?
  • Are we hitting our own service levels, and where are we not?
  • What will next quarter look like if the current trend holds?

If your version of one of these takes a week to answer — or produces a different figure depending on who answers it — that is the problem this service exists to fix.

What changes

Numbers your team stops arguing about

Trust in reporting is built by defining the metric once and making every figure traceable back to its source.

  • One agreed definition per metric

    We write down what "active customer" or "qualified lead" means, then implement it once. Half of all reporting disputes are definitional.

  • Reports that build themselves

    The recurring pack that currently takes a person a day arrives on schedule, populated, without anyone touching it.

  • Built for the decision

    Each dashboard starts from a question somebody actually needs answered, which is why they stay in use after the first month.

  • Auditable numbers

    Every figure traces back to its source, so when a number looks wrong you can check it instead of arguing about it.

Capabilities

What the work covers

Most engagements start with consolidation and metric definition, because dashboards built on unmodelled sources do not survive scrutiny.

  • 01

    Custom dashboards

    Real-time views of the metrics your team acts on, designed for the decision they support.

  • 02

    Data consolidation

    Pipelines that bring product, finance, marketing and support data into one modelled source.

  • 03

    Metric definition

    A written, agreed dictionary of your core metrics, implemented consistently everywhere.

  • 04

    Automated reporting

    Scheduled reports and threshold alerts delivered to email, Slack or your intranet.

  • 05

    Product & site analytics

    Event tracking and funnel instrumentation that shows where users actually stop.

  • 06

    Forecasting & modelling

    Trend analysis and scenario models for planning, with their assumptions stated plainly.

How it runs

Definitions before dashboards

The build is the quick part. Agreeing what each metric means, and reconciling it against a period you already know, is what makes the output trustworthy.

  1. 1

    Question inventory

    1 week

    We collect the decisions your team makes repeatedly and the questions that precede them. Dashboards designed without this step get abandoned.

  2. 2

    Source audit

    1 week

    Every system holding relevant data is catalogued along with its quality, gaps and refresh rate.

  3. 3

    Model & pipeline

    2–4 weeks

    Data is consolidated into a modelled layer with transformations under version control, so figures are reproducible.

  4. 4

    Build & validate

    2–3 weeks

    Dashboards built, then checked line by line against a known period until the numbers reconcile.

  5. 5

    Enable & hand over

    1 week

    Training on reading and extending the reporting, plus documentation of every metric definition.

Deliverables

What you actually receive

The pipeline code and the metric dictionary matter as much as the dashboards — they are what let your team extend the reporting without us.

  • Metric dictionary with agreed definitions
  • Data pipeline code under version control
  • Interactive dashboard suite
  • Scheduled report and alert configuration
  • Data quality and freshness monitoring
  • Training session and documentation
Stack

Tools we work in

  • Power BI
  • Google Analytics
  • PostgreSQL
  • Python
  • Dashboards
  • Analytics
  • Supabase
  • Firebase

Already invested in a BI platform? We build into it rather than argue for a migration you do not need.

Questions

Before you get in touch

We already have Google Analytics. Why would we need more?

Analytics tells you what happened on your website. It cannot tell you which of those visitors became profitable customers, because that lives in your CRM and billing system. The value comes from joining those sources together.

How long before we see a working dashboard?

Usually four to six weeks for the first one. The build itself is quick; agreeing what the metrics mean and reconciling the numbers against a known period is what takes the time, and skipping it produces reporting nobody trusts.

Do you work with our existing BI tool?

Yes. If you have already invested in Power BI, Looker or similar, we build into it. We only recommend a change when licensing cost or a genuine capability gap justifies one.

What if our data is a mess?

That is the normal starting condition. The source audit exists to surface exactly how messy, and we tell you which gaps must be fixed before the reporting is meaningful versus which can be worked around.

What decision are you making without good numbers?

Tell us the question you cannot currently answer. We will show you what it would take to answer it reliably.

No obligation. We will tell you if we are not the right fit.